How To Get Proper Warranty Repairs

  1. Don’t wait. make sure you bring your car to your factory authorized dealer as soon as something seems, appears or is wrong.  The California Lemon Law has a clause that triggers the “mileage offset” (usage charge) at the 1sttime you present your vehicle for the repeated, unresolved warranty non-conformity.  The longer you wait, the larger the deduction the manufacturer gets.
  2. Get a repair order with YOUR complaints noted. Be absolutely sure that when you present your vehicle to your authorized dealer for warranty repairs, that you have a Repair Order written up with the complaint in your words and description, not the Service Advisors.  Don’t “tell” the Service Advisor about the problem without him writing it up in your words!  Sign and receive a copy of the Repair Order before you leave. If you had a previous visit for the same complaint but they “could not duplicate”, take the Service Advisor out for a test drive and duplicate the concernfor them, thenhave them write the Repair Order, and also have them note  “verified customers complaint” or similar language on the Repair Order itself before signing. If the problem is of an intermittent nature, then have them write the words “this is an intermittent problem” on the Repair Order along with the complaint/symptom. An example of this would be: “customer states that transmission will intermittently have a hard down-shift”.
  3. Keep your repeat complaints wording consistent.. With the California Lemon Law looking for a “reasonable” number of repeat repair attempts for the same problem(s) , keeping your descriptionof the problem consistenton each repeat repair order is essential!. For example,If your complaint is “engine stalls when coming to a stop” then keep the wording the same on this and all subsequent repair orders!  The key here is to be consistent.  This will make any potential California Lemon Law action down the road much clearer and more concise.

I invite you to call me – Randy Sottile – the 26 year lemon law auto expert at 858-342-0073 for detailed information on getting a proper repair order for your vehicle’s repeated problems.

Text Randy Sottile today!
(Your vehicle is a 2021 to 2027 only, purchased or leased NEW from a dealership in California, or manufactures Certified Pre-Owned only.)